Return & Refund Policy

Last Updated: August 6, 2026

Thank you for shopping with us. Your satisfaction is important to us. If you are not completely happy with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must:

• Be unworn, unused, and in its original condition.
• Be returned in the original shoe box and packaging.
• Include all accessories, tags, and any promotional items received with the order.
• Be accompanied by proof of purchase or your order confirmation.

We reserve the right to refuse returns that do not meet these requirements.

Non-Returnable Items

The following items cannot be returned:

• Shoes that have been worn outdoors or show signs of use.
• Final sale or clearance items marked as non-returnable.
• Gift cards.
• Products damaged due to misuse, improper care, or normal wear and tear.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your return is approved:

• Your refund will be issued to your original payment method.
• Processing typically takes 5–10 business days, depending on your payment provider.
• Original shipping charges are non-refundable unless the return is due to our error or a defective item.

Exchanges

We are happy to exchange shoes for a different size or colour, subject to availability.

If the requested item is unavailable, you may choose a refund or store credit.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Include:

• Your order number.
• A brief description of the issue.
• Clear photos of the item and packaging.

We will work quickly to provide a replacement, exchange, or full refund at no additional cost.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Late or Missing Refunds

If you haven't received your refund:

1. Check your bank account or payment method.
2. Contact your card issuer or payment provider, as processing times may vary.
3. If you still need assistance, please contact our customer support team.

Contact Us

If you have any questions about our Return & Refund Policy, please contact our customer support team. We are always happy to assist you.